Returns & FAQ

Thank you for supporting The Joy Trade! As a small business, we carefully select, purchase, package, and ship each item ourselves. Because of this, we do have a limited return policy that helps us keep our business sustainable!

Returns

Eligible items may be returned within 14 days of delivery for a refund. Refunds will be sent to the original payment method.

To be eligible for a return, items must:

• Be unopened & unused
• Be in their original condition & packaging
• Be free of any damage, stains, odors, or signs of wear
  

Items that do not meet these requirements will not be accepted for return.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items are final sale and cannot be returned:

• Cosmetics & beauty products
• Apparel
• Hair accessories

How to Start a Return

To request a return, please contact us at thejoytradeco@gmail.com within 14 days of delivery with your order number and the item(s) you would like to return. We will provide instructions for completing your return

Please do not send items back without contacting us first!

Thank you for understanding and for supporting a small business! Every order means so much to us <3